Your Privacy Matters
We value your trust and are committed to protecting and securing any personal information you provide to us. This document, which we update from time to time, explains how we use and process your personal data and how we use cookies. It also informs you how to contact us if you have any questions regarding your personal information.
Red Sea Paradise provides online travel-related services through its websites, mobile applications, and other online platforms such as partner websites and social media channels. The information below applies to all of these platforms.
Privacy
What kind of personal information does Red Sea Paradise collect?
When making a booking, you may be asked to provide your name, address, phone number, email address, payment details, names of accompanying travelers, and accommodation preferences.
To manage your bookings more easily, you can create a user account. This allows you to save personal settings, review past bookings, and manage future reservations.
When you visit our website, even if you do not make a booking, we may collect certain information such as your IP address, browser type, operating system, app version, language settings, and pages viewed.
If you use a mobile device, we may also collect data that identifies your device, including device settings, characteristics, and geographic location (latitude and longitude).
We may also receive information about you when you use certain social media services.
Why does Red Sea Paradise collect and use your personal data?
Bookings
We use your personal data to complete and manage your online booking and to forward your booking details to the tourism service provider you booked with.
Customer Support
We provide customer support through our teams. Sharing your data with our support teams enables us to respond quickly to your requests, help you find suitable services, and answer questions related to your booking.
Guest Reviews
We may use your contact details to invite you to write a review after using a service. These reviews help other travelers make informed decisions.
Account Management
Red Sea Paradise offers personal user accounts. The information you provide is used to manage your account, allowing you to manage bookings, benefit from special offers, and update personal settings.
Your account allows you to save lists, share photos, view previously searched properties, and review information you submitted about destinations and services.
You may also publish reviews. You can choose to use your first name, a nickname, or remain anonymous.
Information visible on your public profile may include your profile photo, visited destinations, travel plans, reviews, and shared lists.
Marketing Activities
We may use your information for marketing purposes in compliance with applicable laws, including:
Sending you newsletters and travel-related offers after you create an account or make a booking.
Displaying personalized offers on our website, mobile app, or third-party platforms such as social media.
Contacting you by phone if we believe a specific offer may interest you.
You can unsubscribe from marketing emails at any time.
Other Communications
We may contact you via email, phone, SMS, or postal mail in situations such as:
Responding to your inquiries.
Sending reminders if you did not complete a booking.
Requesting feedback through surveys.
Providing assistance related to your booking.
Market Research
Occasionally, we may invite customers to participate in market research. Any additional information will only be used with your consent.
Fraud Detection and Prevention
We use personal data to detect and prevent fraudulent or illegal activities.
Improving Our Services
We analyze data to improve our services, enhance user experience, and optimize platform functionality.
Social Media
We use social media platforms to promote our services and those of our partners.
When you interact with social media features on our website, data may be shared with the respective social media provider.
If you register using a social media account, you will be informed about what data is shared, such as your email address and basic profile details.
Sharing Data with Third Parties
Service Providers
To complete a booking, we must share necessary information with the relevant tourism service provider (such as your name, contact details, payment details, traveler names, and preferences).
Red Sea Paradise Offices
Your data may be shared with our internal teams to support you before and during your trip.
Third-Party Service Providers
We may use external service providers to process data on our behalf, such as:
Payment processors.
Customer support services.
Marketing and advertising networks.
Analytics providers.
All third parties are bound by confidentiality agreements and may only use your data for specified purposes.
Business Partners
We work with global business partners to distribute or promote travel services.
Some services may be integrated into our website or advertised through our partners’ platforms.
When booking through a partner, some personal data may be shared between us and that partner, subject to their privacy policies.
Mobile Devices
We offer mobile-optimized websites and applications. These collect and process personal data in the same way as our main website and may use location services to show nearby offers.
Guest Reviews and User Content
After using a booked service, you may be invited to submit a review.
By submitting a review, you agree that it may be displayed on our website, apps, partner platforms, or social media.
Cookies
What are Cookies?
A cookie is a small text file stored on your computer or mobile device.
Why do we use Cookies?
Cookies allow us to recognize your browser and remember preferences such as language and currency.
Types of Cookies We Use:
Technical Cookies
Essential for website functionality, account creation, login, and booking management.
Functional Cookies
Remember your preferences and improve usability.
Analytical Cookies
Help us understand how users interact with the site, improve performance, and analyze marketing campaigns.
Marketing Cookies
Used for remarketing and displaying relevant advertisements based on your browsing behavior.
Cookie Duration
Some cookies remain active for up to five years unless deleted manually.
Third-Party Cookies
We use third-party analytics and marketing services (e.g. Google Analytics).
These providers may place cookies in accordance with their policies.
Managing Cookies
You can manage or disable cookies through your browser settings.
Disabling certain cookies may affect website functionality.
Web Beacons
We may use web beacons (small tracking images) in emails and advertisements to analyze user interaction and improve marketing effectiveness.
Security
We implement appropriate technical and organizational measures to protect your personal data, including:
Secure servers and systems.
Restricted access for authorized employees only.
Encrypted storage of sensitive information.
Credit card data is stored only when necessary and deleted after a maximum of 10 days, unless you choose to save it in your account.
Children
Our services are not intended for users under 18 years old.
If we receive data from a minor, we reserve the right to delete it.
Your Rights and Contact
You have the right to:
Access your personal data.
Request correction or deletion.
Request a copy of your data.
Requests can be sent to:
[email protected]
You may delete your account at any time via your user dashboard.
Data Controller
Red Sea Paradise is responsible for processing personal data on its platforms.
Red Sea Paradise
Developed by Mostafa Alsamman
For any questions or feedback regarding this Privacy Policy, please contact:
[email protected]